It’s been one heck of a week for both Oculus as well as many of their pre-order customers. Delays in shipping, lack of communication and a sense of confusion was apparent on social media over the last several days, as some customers even began to question whether or not they made the right decision in pre-ordering the Rift over HTC’s Vive.
Well that confusion was somewhat put to an end late last night and early this morning after Oculus CEO, Brendan Iribe and the company’s founder, Palmer Luckey, spoke out on the situation for the very first time.
“We apologize for not updating you earlier,” explained Iribe on reddit. “The first few batches are going out slower than we estimated, so we’re giving free shipping for all pre-orders, including international.”
This message was posted shortly after Oculus Rft pre-order customers began receiving the following email:
“We know you’re anxious to receive your Oculus Rift and apologize for not updating your order status sooner. We’ve been working through an unexpected component shortage, and unfortunately, that issue has impacted the original shipping estimates for some early customers.
We’re working hard to get up-to-date ship windows, and you should expect to see your order status updated on oculus.com by Tuesday, April 12. Although many Rifts will be arriving on schedule and in line with original estimates, we’ll be covering shipping and handling costs for all orders placed through today. We’re shipping rifts everyday. Don’t hesitate to reach out to the Oculus support team if you have additional questions.”
Oculus founder Palmer Luckey also chimed in last night, indirectly showing his customers that he was aware of the issues and was working hard to fix them.
“Working late to make things happen!” he Tweeted.
While this news likely won’t satisfy everyone, it does go a long way in showing the Oculus community that the executives of the company are aware of the issues and that they do feel bad about them. Let’s just hope that shipments pick up over the next week. What’s your thoughts on this latest announcement? Let us know in the Oculus Delay forum on VRTalk.com.